You can get a refund for the cost of the items for any reason, within 30 days of the original purchase. We do not offer exchanges or credit notes. Items must be returned to us as new, with all original packaging and in a saleable condition, including the box. Do not adhere any labels or tape to the box.
All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock the items for a refund. We do not offer a free refunds service.
When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.
UPDATE: Due to the current COVID-19 outbreak in Australia, we have extended our returns period to 60 days in the attempt to account for any isolation our customers may need to undergo. This is valid on all purchases made from the 1st March 2020 until further notice.
How to return your order:
Mail your order back to the below address for a refund.
Please note that all products returned for a refund must be in original packaging unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim)
Please ensure your unique order number is quoted on the outside of the return satchel as we use this to identify your return when it reaches our warehouse.
Your order number will start with ELLESSE followed by a series of numbers (eg ELLESSE_00001)
Door 1, 96-112 Gow St
Order # (insert order number)
NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund.
We do not offer a free return service.
Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
For further information, please visit our FAQs page.