How can I ensure to get my gift in time for Christmas?

Get your order in time for Christmas:

We advise all customers to please place their Christmas orders before the 16th December. Your package will be sent via express post with Star Track.

Christmas Returns

Extended 60 day returns for all orders placed 1st December 2021

How long will it take to get my order?

UPDATE: Due to higher order volumes and carrier congestion, we are experiencing delays across both order deliveries and returns. Please allow up to 7 - 10 additional business days for processing. We sincerely apologise for the inconvenience. 

Your order will take 5-7 business days to arrive from the time its dispatched from our warehouse. Note this timeframe is dependent on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery details will be provided via email. We do not offer an express shipping service at this stage.

Do you ship overseas?

Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.

What shipping carriers do you use?

We use StarTrack as our primary shipping partner, delivering to businesses and home address as well as PO Boxes and parcel lockers.

Can I track my order online?

You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.

How much will shipping cost me?

Free Shipping on all orders over $50. A flat rate of $10 will be charged for all orders under $50.

Do parcels need a signature when they are delivered?

In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours. In the instance no one is there to sign for the parcel, the delivery driver will leave in a safe place or leave a card notifying you of attempted delivery, and return the parcel to the nearest StarTrack for you to collect at your convenience. If you cannot find a parcel delivered by StarTrack, you can call them for further information on 13 23 45 Unfortunately Ellesse does not have authority to request this information on your behalf.

What is your refund policy?

We will happily refund item(s)within 30 days of purchasing as long as. • All Item(s) must be returned unused and in original packaging undamaged, with tags and labels attached • Item was not purchased in the Sale • All refunds are processed onto the original method of payment • If your original transaction included the use of a gift card as payment method, the same amount will be credited back to a gift card All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund. We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed. Exchanges Unfortunately, we do not currently offer exchanges Faulty If your item(s) is faulty we will happily refund this onto the original method of payment with no exclusions.

How do I return my order?

Mail your order back to the below address for a refund. All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number. Your order number will start with Your order number will start with ELLESSE followed by a series of numbers (eg ELLESSE_00001)

Return Address: G & S Logistics C/o Trend Imports ATTN: Returns Department Unit 1, 96-112 Gow Street, Padstow NSW 2211

Order # (insert order number)

NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

How will I be refunded if I return an item?

When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.

What if my item is faulty?

Please contact us straight away via the Contact Us link below Please include your order number.

Can I buy a gift card?

We do not currently accept and offer e-gift cards.

How do I contact Customer Service?

Customer & Order Enquiries

We are unfortunately experiencing higher than normal volumes of orders and email enquiries. Delays are expected across deliveries, returns and responses. We sincerely apologise for the inconvenience. Please be assured that we will respond to you as soon as possible. Thank you in advance for your patience and understanding.

You can reach our customer service team via our Contact Us page.